FullNet Communications Satisfaction Guarantee First Month's Policy

Under the "First Month Satisfaction Guarantee" promotion a new first time customer will be provided the opportunity to cancel their Internet service and receive a refund of their first month's payment.

To qualify for the refund a customer must adhere to the following:

1. The customer must submit in writing, a notice of their intent to cancel their service with FullNet.

2. The notice must be delivered to FullNet's offices no later than 30 days from the sign up date. The beginning of the customers service with FullNet is defined as the first day the customer signed up using the FullNet signup CD, signed up over the telephone with a FullNet representative or signed up with a FullNet Agent at their location.

3. The notice of cancellation must include the following:

4. Customer first and last name.

5. Customer username.

6. Customer email address.

7. Customer telephone number.

8. Customer address.

9. Reason for cancellation.

10. Signature of customer.

11. Cancellations/Refunds cannot be processed over the phone; cancellations received via this method will be rejected without notice.

12. If the customer fails to notify FullNet of their intention to cancel their service by the 30th day all monies received will be non-refundable. The customer may cancel their service at any time after the grace period, but will not receive a refund. In addition billed services for the second month will be due.